The trust of the customer from France from the inquiry to the completion of the order is in the mail
Prototype CNC Machining in UK , USA,France,Canadt,Italy,Austria.Europe,etc
An inquiry was received by email on June 17, 2021, which reads as follows:
hello, can you give me a quote for the manufacture of a pulley. I would need 5 pieces in aluminum or steel (the cheapest) + shipping costs for France.
I'm just a .stl file
The content is very short, and the customer directly sent the 3D STL file to us, and the customer attached a sincere spoken word. Obviously, the customer investigated us by email and had confidence in us, so he would directly send the information to the inquiry.
I opened the drawing file and took the screenshot of the parts to confirm the size and material of the parts to the customer. Then I replied to the customer by email:
Thanks contact us!
I want to comfirm the size!
And Are dimensions in wagon?
Get the customer's confirmation reply
I comfirm the size!
Customers' responses were also brief and to the point
I quoted the price to the customer. The customer confirmed the processing of one piece and asked how to place the order. Due to the small number of customers and convenient payment, I asked the customer to place the order and pay by PayPal.
Could you pay for this order with PayPal? my paypal account:email@example.com
and send your address information for me.
Soon the customer paid the money and sent the express address by PayPal on June 19
Hello dear, here is the payment by paypal for the pulley can you send it to me at this address: Jacques couilleau, 40270 Grenade-sur-l'Adour very sincerely
It took two days to complete the processing and then sent the pieces out
Tracking number is: WNBAA01562950
you can check it on :www.17track.net
Is there any problem with sending email to customer to on July 13th for return visit of parts!Customer reply:
Hello, I have received the package and I am very satisfied and keep your email for future design.
The order was completed in this way. The whole process from inquiry to problem communication to shipment was in the email